The long wait for a unified Zoho sign-in is finally over. This post is about how to get the best out of Zoho Single Sign-on or Zoho Accounts – one of the major milestones to happen at Zoho. All the existing users and new users registering with Zoho can now access the following Zoho services – Zoho Writer, Zoho Sheet, Zoho Show, Zoho Planner, Zoho Creator & Zoho Chat – with a single user name (or email ID) and password. More Zoho services will be brought under this unified system in the near future.
We have tried addressing as many scenarios as possible.
Scenario 1 : You have an account with only one of the Zoho’s services
If you have an account with only one of the Zoho’s services, you will be able to access it as before. There is an exception here though – assume you have a Zoho Planner account that you have been accessing through your user name, say, “johndoe”. Due to the merging of different Zoho services, there may be other “johndoe”s registered in other Zoho services. So, your user name ‘may’ have got changed to “johndoe1” or something similar. If you are not able to login with “johndoe”, use your email ID that you had associated with your user name. It should work. If you get a password error, click on the “Forgot my password” link & you will get an email on how to get a new password.
Assume you have an account with only one of the Zoho services, say Zoho Writer. You can use the same email ID & password and login to other Zoho services as well which have come under the Zoho Accounts now – Zoho Sheet, Zoho Show, Zoho Planner, Zoho Creator & Zoho Chat. This applies to new users also who are signing up to one of the Zoho services as mentioned above. You can access the other Zoho services without signing-up separately.
Scenario 2 : You have accounts with multiple Zoho services, having used the same email ID to associate with your different user names
If you have accounts with multiple Zoho services, having used the same email ID to associate with your different user names, you can access the multiple Zoho services with that email ID as before. The change comes only if you have used multiple passwords, as only a single password will work now. The order of precedence is Zoho Show, Zoho Creator, Zoho Sheet, Zoho Planner, Zoho Chat & finally Zoho Writer (as applicable with whichever services you have accounts with).
Scenario 3 : You have used different user names to register with the different Zoho services (or different email IDs to go with your different user names)
If you have used different user names to register with the different Zoho services (or different email IDs to go with your different user names), you can merge them to come under a single email ID that you prefer. Note that a user name will be assigned by Zoho automatically and this cannot be changed.
You will be getting an email from us shortly which will list all the Zoho services you are registered with and a few other details. Login to one of the Zoho services and you will see a ‘My Accounts’ link at the top-right. Clicking on it will lead you to the Zoho Accounts page. You can merge your different accounts there.
Let me explain this with an example. You have a Zoho Writer account with “firstname.lastname@example.org” and a Zoho Chat account with another of your email IDs, “email@example.com”. Assume you wish to have “firstname.lastname@example.org” as your single Zoho ID from now on. Going to the Zoho Accounts page of “email@example.com”, you will have Zoho Writer listed as the service you have an account with already. Zoho Chat will be listed at the bottom table. Click on the ‘Merge’ link to the right of ‘Zoho Chat’, give your email ID (as “firstname.lastname@example.org”) & password there and click on merge. You will see Zoho Chat added to the top table. From now on, you can access your Zoho Chat account as email@example.com
Refer the Zoho SSO Help and Zoho SSO FAQ pages for more.
If you face any issues in accessing any of your Zoho service accounts or have trouble in moving to the unified Zoho Accounts system, do write to us at firstname.lastname@example.org.