Hello Zoho Creator! Meet Zoho Support!

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You can do so much more with Zoho Creator by connecting it to other apps or services you use and simplify the tedious tasks and 
workflowOur integration with Zoho Support is another step towards our vision: make managing your business simpler.

Integration with Zoho Support, your help desk software, makes the exchange of information between the two apps seamless. It is now possible to create, update or fetch information from Zoho Support. To suit your business process, you can build custom modules for the Zoho Support application. You could even bring information into your Zoho Creator custom app to build reports and collaborate with other users.

Connect Zoho Creator to Zoho Support

For instance, in your Zoho Creator Order Management app.  Your customers can report complaints and a ticket will instantly get created in Zoho Support. The agent can even access the order details empowering him with the relevant information.

Consider another scenario, a company uses Zoho Creator apps to manage the business processes better. For every new customer buying your equipment, a new Annual Maintenance Contract is created. With the integration with Zoho Support, you can automatically schedule the maintenance task based on the contract and assign it to a support agent.

These are just two scenarios. You could add an umpteen number of custom functions for your business needs.

We want you to focus on your business rather than managing the data. We have previously opened up powerful possibilities to extend and enhance your Zoho Creator app with Zoho products like Zoho CRM, Zoho Invoice, Zoho Calendar, Zoho Reports, Zoho Recruit. You can link your Zoho Creator apps to external cloud applications and SMS services like Twilio and Clickatell.

All these additions make it easier to connect Zoho Creator apps to different services and allow seamless flow of information.

Stay tuned, more useful integrations are coming. Meanwhile, please let us know how you use Zoho Creator integrations.

Announcing Zoho People Webhooks for Real-time Callbacks.

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API (Application Programming Interface) has always been the most preferred means of integration between two systems. For instance, an HR software and payroll. This is most convenient when data needs to be exchanged every time a requirement arises. However, what if instant notifications need to be sent and received the very second an event is triggered? That’s precisely what a webhook does.


A webhook is an http call back that sends data to the third party system whenever an event is triggered. For example, when a travel expense record is approved, a webhook instantly notifies the accounting system by invoking its API to process the reimbursement. Alternatively, if a webhook isn’t used, the API  will only be called periodically (end of day, week, or month) to find out pending reimbursements and hence delay the payment process.

A Webhook is certainly a better way to integrate with third party systems and your own custom applications, ensuring data synchronization at all times. That’s why Zoho People has now adopted Webhooks!

Integrate CRM with Your Custom Front End Application

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In an effort to integrate a custom application with a database, a software developer struggles with one CRM application, but finds solace in Zoho CRM.


Pawan Jaiswal is a senior software developer that contracts on many different application integration projects. A few years ago he was working on a project for Laitkor Infosolutions Pvt. Ltd., a software development consulting company that builds custom web applications, mobile applications, and Windows applications.


Jaiswal was working on a project that required him to build a CRM backend interface for a custom application that was being used by a medical practice. He and his team started using Free CRM, but it quickly turned into a horrible experience.

The front end application that was supposed to be sending data to the CRM, wasn’t properly inserting the data into the database. To make matters worse they weren’t getting any proper reports as to what was going on, therefore making it impossible to debug, explained Jaiswal.

When Jaiswal called Free CRM for technical support they weren’t helpful and they took very long time to respond.

Tried Zoho CRM to solve their application integration problems

After lots of frustration, Laitkor’s client said to try using Zoho CRM.

Everything they wanted Free CRM to do was now happening with Zoho CRM. They were able to pass the values from the custom application to Zoho CRM and back again, plus they were getting reports from Zoho as to what was happening between the application and the CRM database.

Lastly, Jaiswal was very happy with Zoho’s support. Whenever he got stuck on a problem he just wrote up a query and got a response a few minutes later.

Advice for others

Jaiswal has become a fan of Zoho, and recommends it for other developers. He said it’s quite easy to use and if you don’t know how to program, the tutorials will help you develop your application.