5 ways Zoho helps you say “Thank You” to your customers

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It’s not that hard to say, “Thank you,” so why don’t we do it more often?

As business owners and managers, we get so focused on improving processes, increasing sales, and delivering promises on time that we forget to recognize those who make it possible for us to do what we love.

In fact, Harvard Medical School published an article mentioning several studies that show how simply expressing gratitude can increase personal happiness, improve relationships, and motivate employees.

Pretty impressive for two little words.

Regardless of the excuses we make, Zoho is here to help you make a consistent effort to make your customers feel appreciated. Trust me, they want to be appreciated. (I asked ’em.)Customer appreciation zoho Read more

Customer Success Story: How Rivet Solutions Re-Established ThinkLABS’ Sales and Marketing Division with Zoho CRM

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logo1Rivet Solutions is a consulting company that provides dynamic IT and business solutions in a variety of divisions to clients around the world. About eight months ago, Ameya Nisal, a consultant for Rivet Solutions, and his team were called in to find a solution to the inefficient marketing process currently in place at ThinkLABS.

thinklabs+logoThinkLABS is India’s largest hands-on science and technology education provider. Since its inception in 2006, ThinkLABS has partnered with roughly 300 primary and secondary schools as well as 23 colleges across 23 Indian states.

“It is the brainchild of Gagan Goel (an Indian Institute of Technology alumnus). He has spearheaded their entire mission,” Nisal said. “ThinkLABS establishes robotics labs in schools to motivate young people through hands-on learning in the arenas of science and technology. They also provide further training to university students—preparing college students for careers in innovative technological fields, like robotics.”

However, ThinkLABS’ growth was being hampered by a very slow sales cycle…

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How a social media company you’ve never heard of is primed to revolutionize customer service

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Future of Customer Service

Hear that steely twang bouncing around?

No, you didn’t stumble into a bluegrass convention, or a Steve Martin concert (yes that same Steve Martin is also an accomplished musician), or onto the set of ​Deliverance. Rest assured, this Banjo you hear is an entirely different instrument.

Meet Banjo, the social media company primed to revolutionize how organizations view and interact with social media—including how they’ll serve their customers in the future.

While reading this in-depth profile of social media company Banjo and it’s founder Damien Patton, my curiosity flung me​ to pondering the future of customer service. The article, from the April issue of Inc. magazine, introduces Banjo’s “event-detection engine” which, as the author writes, “imposes order on the vast chaotic cloud of social media and unlocks its power in ways we haven’t yet seen.”

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The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand

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7 customer service tips  you can learn from the apple store

 

 

In the name of science, dedicated solely to your education and edification, I willingly sent myself back in time. Flung through history’s aching jaw, deep into the dark belly of an aging dinosaur, I painfully ventured off into a shopping mall.

Oddly, the local mall—a relic of retail eras bygone—is the only place I can witness, first hand, the future of customer service.

Or, at least the future of customer service in the eyes of the world’s most valuable brand. The brand who began selling their interpretation on the future of hyper-personal computing (the Apple Watch) today. 

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Can rewriting your mission statement transform your customer service?

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An army of one, a behemoth business of 10,000, or a team somewhere in between—every company needs a distinct mission statement to define, defend and develop their culture from ideas into a thriving organization.

How to write a mission statement

Regrettably, the mission statement has become a check-box task, littered with vague corporate-jargon-babble, printed and posted ​in the same exact spot in each identical cubicle. Resulting in an odd dichotomy of being both—utterly worthless for the company’s employees and incredibly illuminating of their hollow culture—simultaneously.

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The (not so) secret strategy these 10 customer service legends share

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The not so secret strategy for Custom ServiceIf you plan to thrive in the era of the customer, now is the time to improve your customer service. Regardless of how your customers view you today, to position your brand for the future you first need to examine your company culture and ensure customers are properly considered, i.e. squarely in the center.

Instead of waxing philosophical about the value of a customer-centered culture and its power to revolutionize your customer service, let’s look to and learn from real-world examples.

Let me introduce you to 10 of the best customer service organizations in the world.

These beloved brands, who have each built their company around a strong customer-centric culture, will be our guide. As a direct result of their similar cultures, these companies share a relentless dedication to delivering exceptional customer service with each-and-every interaction.

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