Advanced Analytics Add-on for ManageEngine ServiceDesk Plus

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ManageEngine ServiceDesk Plus (SDP) is the widely popular help desk software loved by IT managers world wide. We are excited to announce the advanced analytics add-on for SDP, powered by Zoho Reports.

Why advanced analytics for SDP?
As IT managers and their teams fight IT fires every day, the effort required to analyze service desk data becomes an additional overhead for them. And IT technicians have to write complex scripts/queries to generate the right reports. Not anymore, because with this integration with Zoho Reports, SDP customers can create fine-grained reports with easy drag-and-drop actions, without writing database queries. The add-on also comes pre-packed with 80+ useful reports and dashboards.

Setting it up
The below slideshow provides step-by-step instructions of how to set up the advanced analytics add-on for SDP.

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Support for NoSQL databases and other handy new features from Zoho Reports

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No SQLCoined by Huseeb Budhani in 2008, “Big Data” has been a big deal for a few years now. Most traditional database systems manage only regular-sized structured databases, and find it difficult to manage the incredible volumes of big data being generated today. To help with this, a number of experimental new “NoSQL” database systems have come into the picture. By making some tradeoffs, NoSQL databases can easily scale to much larger sizes than their more traditional cousins.

To help you analyze the huge volume of raw business data stored in NoSQL databases, Zoho Reports now fully supports analysis and reporting over data in NoSQL databases. You can now use the advanced reporting options offered by Zoho Reports with these NoSQL database systems:

  • MongoDB
  • Apache Cassandra
  • Apache Hadoop/Hive
  • Cloudera Hadoop/Hive
  • Hortonworks Hadoop/Hive

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Customer Spotlight: Zoho Wins the CRM Battle and Helps Company Scale Up

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“It came down to Zoho or Salesforce, and ultimately I know I made the right decision”

Four years ago, John Hood’s company, The Farm, was looking into finding a permanent CRM solution because the internal database they were using was “simply not cutting it and was ultimately hampering some of our sales efforts.”

Hood explored a myriad of CRM solutions including Sugar, Goldmine, Salesforce, and Zoho.

After a thorough exploration into CRM solutions, Hood made a decision on a CRM to go with, and hasn’t looked back since… Read more

Analyze Your Business Data Stored in Cloud Storages & Drives

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More and more of your business data reside on the cloud now. For better convenience, you now sync your files online, using cloud services like Zoho Docs, Google Drive, Dropbox, Box or OneDrive. Zoho Reports now makes it easier to analyze your data files (especially spreadsheets) that are stored in such cloud storage services.

Using the new Import from Cloud Storage/Drive link, you can import files directly from other cloud services to Zoho Reports. Read more

Customer Spotlight: EcoMark Solar Migrates from Salesforce to Zoho

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“The cost is just too high.”

These were the words that echoed a year ago when EcoMark began growing and adding users to its CRM system.  At the time, they were using Salesforce, but as is frequently the case, the return-on-cost of the system made Salesforce increasingly impractical as EcoMark began adding more users.

Having been in business for two years and now experiencing rapid growth, EcoMark was at a technology crossroads of sorts.  It was time to determine which CRM to use for the foreseeable future – bite the cost bullet and hope Salesforce eventually pays off, or try another solution. Read more

Just In: 100% Group Bar Chart, Column Subtotals, Top/Bottom N Filter Enhancement and more

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Happy New Year 2014 to everyone! On this new year, let’s see some of the latest features of Zoho Reports.

100% Group Bar Chart
This type of bar chart is quite useful when you have to compare each member’s contribution to the overall pie over a period of time. It’s like having a series of pie charts lined up, only better.


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