Zoho@Zoho: Managing Security Issues with a Zoho Creator Application

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Zoho@Zoho

series kicked off last year. We have been portraying Zoho Creator applications which we use for our very unique needs. With the series nearing completion, there are only a few more applications left, and we’d like to know how  this series has influenced you. And just in case you have missed out any, here is an archive of the situational applications

showcased till now
:
The first app for this year is here because of its significance. It helps us ensure the reliability of all our services by keeping track of possible security threats. Here is

Hall of Shame.
You read it right. Hall of Shame. More than anything else, we crave for reliability of our services. We realize that you trust us with your precious data. We also understand that we cannot compromise on the security of any of our services and live to talk our way out of the mess. It is why we chose to be on the front-foot. Every single entry on this application is a disgrace to the team, so the teams do whatever it takes to avoid it. Rightly named, don’t you think? Whenever a team comes out with a major update, every other team gets to test it intensively. They test not to find faults, but to improve the quality and reliability of the service. Should they stumble upon a backdoor that might be damaging, it is immediately brought to the attention of everyone. Don’t panic, because we don’t do all these after you start using the feature. This hunting-down happens on a local set-up. Only after every flag has been brought down, do we let it go live for you to use. Here is how it is streamlined.
Flags is the hot keyword here that attracts all the attention it deserves. All flagged vulnerabilities are tracked by security coordinators who are at the heart of every team. Whenever a set of features or fixes is ready, it is updated on a mirror set-up which is very much similar to the one you use, except that this is for testing privately. Security coordinators of every team are then notified of the update through automated email notifications.
Just like our customers, we too use our services extensively and rely on them. While testing the mirror set-up, if any security coordinator comes across any issue that is seemingly dangerous, he makes a note of it on this application and the team behind the service is notified. A developer of that team is then assigned to rectify the reported issue within a deadline. Once done, testing is iterated.
By ensuring that all service updates pass through this critical phase before going live, we have security in it’s rightful place.

Zoho Creator

is not the reason why our services are reliable, but it sure can take all the credit for a timely and custom application with which we implement security. Try this application.

Zoho@Zoho: Tracking advertising costs with Zoho Creator

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Talking about advertisements, the first thing that crosses our minds is the excitement. It is the creativity of the design and the wordplay that leaves behind trails of enthusiasm, even long after it’s launch. But just the visual elements of the commercial are not everything that make the campaign a grand success. There is this other side; The equally important factor called cost. Especially with so much of marketing activities nowadays, it is easy to get lost in all the WOW. If your campaign should tower a head and shoulders taller than the rest, you need to invest, not spend. Here at Zoho, we have an application to keep track of the campaigns that come up for every product. And as we have a very wide range of services, it becomes necessary to moderate decisions.
Of all the services we offer, whenever a seemingly viral idea emerges, the team weaves it to completion. To launch it, they would raise a request on this Advertisement tracker application. The request has a detailed description of the product, type of campaign, the target-audience and estimated cost. The approval module triggers a notification email to the approving authority, the team’s manager in this case.
Before the managers approve or reject, the team would demonstrate the whole idea to them in person. This is not because they are superior and are the deciding factor, but because they might come up with a master stroke that might make a difference. Be it either trade shows, banner ads, bill boards or other campaigns, once the request is approved, the team that raised the request is notified.
In addition, the ticket is moved to the finance team; The bankers. It is the finance team that maintains this application, and has the authority to add new advertising locations, types of campaigns and include users. After the cost-benefit analysis, the fund is approved. The manager and the requesting team are then notified of the approval. They can now carry their campaign forward. Another note-worthy aspect of this application is the detailed reporting and analysis. Being powered by Zoho Reports, reporting becomes all the more picturesque than ever before.
This Zoho Creator application is not one of the kind that has so complex code stuffed into it. Nor has it got anything to do with the success of an advertisement campaign. Too bad, it doesn’t. But it does something inevitable; Helping us invest instead of spend. Try this application.

Apps showcased till now: Ad Tracker, Reseller PortalDownload TrackerIT Asset Management,  Support Call TrackerNew Employee RecordTravel ManagementCourier Management,  Cab Booking


 

Zoho@Zoho: How our resellers access Zoho CRM contacts via Zoho Creator App

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Line-of-Business

applications (LOB) is much talked about nowadays in the corporate
world. LOB apps are a series of indispensable applications that are capable of
being smoothly interlaced with each other.
This is where Zoho Creator come
into adding value to your business; Even change the way you run
business, perhaps. Zoho Creator is an online database platform to build situational
applications that can work seamlessly alongside these LOB apps, Zoho CRM for instance. These are apps that bridge
gaps
because a fully functional generic application might not cater to
your minor, but not-negligible requirements. Here is one such instance
which we encountered.

We have resellers in quite many countries, and it is they who help customers in their locality to get the most out of Zoho. We chose Zoho Creator to come up with this reseller portal. But this application needed contact information from Zoho CRM. Hence we employed schedulers to do the job.
Remember us having talked about

task schedulers

some time back; The what-to-do and when-to-do stuff? This application might prove to be the kind we had in mind. As a very pleasant outcome, we have got ourselves this application that is capable of importing contacts daily from our Zoho CRM account. Automatically. Seamlessly.

We designed it to fetch all the contacts for the day, and scheduled it to do so at 12 pm everyday. It accounts to 200 a time because the return limit for the API request is 200. Once the synchronization of contacts between the two services is in place, distribution of relevant data is child’s play. Access to details of clients in their locality alone is granted to the resellers, and that too, on a dedicated view. This application has redundant information, already available on Zoho CRM, but with a purpose. It is to avoid modification of data on CRM. Whenever a reseller closes a ticket, ie., generates a lead out of a contact, it stays on Zoho Creator for verification. This ensures the integrity of the original information stored on Zoho CRM; Not being altered at any cost.
Well, that’s all about this application, I suppose.

Try this application

too, as you’ve tried the previous ones. If you have built anything of this sort that busts myths about Zoho Creator’s capabilities, write to us. It might throw more light on how custom, online application building can get, and how Zoho Creator is pioneering.

Apps showcased till now:

Rebranding ManagementHall of ShameTweet Stream,  Ad TrackerReseller PortalDownload TrackerIT Asset ManagementSupport Call TrackerNew Employee RecordTravel ManagementCourier ManagementCab Booking