Openbravo – Zoho Reports Integration

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Asier Zabaleta, a consultant at Openbravo (open source, agile ERP solution for SMBs) has developed a nice integration between Openbravo and Zoho Reports. Openbravo users can now easily have all their data imported into Zoho Reports, create charts, pivot tables, dashboards in Zoho Reports and make them as a part of their Openbravo ERP system. Read more about how to set up Zoho Reports as Openbravo’s reporting module.

If you are an Independent Software Vendor (ISV) like Openbravo, you too can take all the advantages offered by Zoho Reports and make it as the integrated reporting module of your product/service. We offer a white label solution that you can use for making your own private labeled (re-branded) reporting solution for your clients. Know more.

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Offer Support from Your Own Domain using Zoho Support’s ‘Domain Mapping’ Feature

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Ever since we launched Zoho Support, our

web-based help desk software
, we’ve been receiving many requests for customized domain name support. We’re happy to share that Zoho Support now has this feature, enabling you to offer support directly from your domain. Both your customers and support reps can now access Zoho Support from a URL like say,

http://support.yourcompany.com

Please note that this feature is available only in Zoho Support paid plans.

Here are the step by step instructions for mapping your domain URL:

  1. Create a CNAME entry in your website’s (domain’s) admin panel (let’s say, support) and point it to customer-support.zoho.com  
  2. In Zoho Support, click on

    Setup

    ->

    Admin Settings

    ->

    Domain Mapping

     
  3. In the

    Domain Name

    field, provide your domain URL.


  4. Click

    Save.

That’s about it. You can now start using

http://support.yourcompany.com/
 as your support portal URL. 

Hope you like this feature. As always, we would like to hear your feedback. Either add your comments here or write to us at

support@zohosupport.com
.

Zoho@Zoho: Handling Rebranding Activities with Zoho Creator

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Zoho services are used widely across countries. That means people of different languages and cultures rely on

Zoho
for many of their critical business and personal needs. With that being the case, it became necessary to make our services available in the native language of our users. Even if not in all languages, at least in the widely used ones. This translation process, otherwise known as localization (L10n), is pretty tedious because many factors had to be taken into consideration. For instance, browser locale and default language settings of the computer. Another massive operation is the rebranding of our services to suit the vendors of different countries. Both these operations collectively are called internationalization (i18n). During these processes, many concerns arise, just as during development of the product, from feature request to bug fixes. Tracking all these is what this application is primarily meant for.

 

One developer of every team has access to this application. This developer is the i18n coordinator for that Zoho service. The reseller updates all enhancements and issues in this application. Other elements of the record are priority of the issue, category and the service it corresponds to. Whenever a record is added, the coordinator for that service is notified by an automated email. The coordinator then checks the nature of the request, and based on priority, assigns the ticket to the developer who is responsible for the feature in demand. After implementation, the co-ordinator updates the status of the request for the reseller to verify. File upload field and detailed reporting also play a very vital role in this application. The rebranding of all Zoho services are managed with this application and that shows how scalable this

Zoho Creator
app is.

Though this application stands tall with 14 forms and 160 views, the workflow behind it is not so complex.  All 160 views are handled by simple filters and conditions, thus making data handling much easier. Views are shared to those who are responsible, so that everyone gets to view data that is relevant to their service only.

 

This application has brought together teams in China, Japan and India. All thanks to Zoho Creator’s collaboration capabilities, communication between teams located in different countries is much simplified now. And integration with

Zoho Reports
has made data analysis easier.

Try this application
.

Apps showcased till now:

Rebranding ManagementHall of ShameTweet Stream,  Ad TrackerReseller PortalDownload TrackerIT Asset ManagementSupport Call TrackerNew Employee RecordTravel ManagementCourier ManagementCab Booking