Hello Zoho Creator! Meet Zoho Support!

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You can do so much more with Zoho Creator by connecting it to other apps or services you use and simplify the tedious tasks and 
workflowOur integration with Zoho Support is another step towards our vision: make managing your business simpler.

Integration with Zoho Support, your help desk software, makes the exchange of information between the two apps seamless. It is now possible to create, update or fetch information from Zoho Support. To suit your business process, you can build custom modules for the Zoho Support application. You could even bring information into your Zoho Creator custom app to build reports and collaborate with other users.

Connect Zoho Creator to Zoho Support

For instance, in your Zoho Creator Order Management app.  Your customers can report complaints and a ticket will instantly get created in Zoho Support. The agent can even access the order details empowering him with the relevant information.

Consider another scenario, a company uses Zoho Creator apps to manage the business processes better. For every new customer buying your equipment, a new Annual Maintenance Contract is created. With the integration with Zoho Support, you can automatically schedule the maintenance task based on the contract and assign it to a support agent.

These are just two scenarios. You could add an umpteen number of custom functions for your business needs.

We want you to focus on your business rather than managing the data. We have previously opened up powerful possibilities to extend and enhance your Zoho Creator app with Zoho products like Zoho CRM, Zoho Invoice, Zoho Calendar, Zoho Reports, Zoho Recruit. You can link your Zoho Creator apps to external cloud applications and SMS services like Twilio and Clickatell.

All these additions make it easier to connect Zoho Creator apps to different services and allow seamless flow of information.

Stay tuned, more useful integrations are coming. Meanwhile, please let us know how you use Zoho Creator integrations.

Bridge the Gap between your Customer Support and Engineering…

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Don’t stop with tracking your tickets to closure. Now submit a bug for a ticket and track them too.

We are glad to announce that Zoho Support is now integrated with Zoho BugTracker. Organizations using Zoho Support and Zoho BugTracker can ensure seamless communication between your customer support and engineering teams. Your support agent can file a bug for a ticket which can be tracked till closure by staying within Zoho Support. Also both the teams can collaborate on a bug/ticket by leaving a comment in them, which stays synchronized between the applications.

The Zoho Support + Zoho BugTracker Integration: Our Story

Lawrence our customer support executive, receives a ticket for a glitch in our feature. He quickly goes through the ticket and files a bug for it. Hooray! the bug is now routed to our Support Management project in Zoho BugTracker. And thanks to the business rule created in Zoho BugTracker, the bug is auto assigned to John, our dedicated developer.

 

John needs more information about the bug in question. So he leaves a comment on the bug which simultaneously gets posted onto the ticket in Zoho Support. Yes, it’s all synchronized. Wait there’s more. Besides collaborating, Lawrence stays abreast on the developments happening on his bug. As and when John updates the status of the bug in our Support Management project , it updates the status of the ticket in Zoho Support.

Do you have a similar story?. Do share it with us and remember this integration is exclusively available for our Enterprise subscribers at no extra cost.

We believe this integration would add bastion to your helpdesk and ensure you provide an awesome customer support as ever. Let us know what you think at support@zohosupport.com.