A support technician, who troubleshoots by conducting remote sessions, will face new challenges with each update and a new version of an operating system (OS). The big question is perhaps the compatibility of your remote support product, like Zoho Assist, with the new OS.
We are all aware of the release of Windows 8. The expectation from Windows 8 with its new Metro UI is that it will find its place in mobiles, tablets and PCs across the world. And so, many of you or your customers might want to change your OS. And, if you are wondering whether your move will affect Zoho Assist, please be assured that Zoho Assist is perfectly compatible with Windows 8.
You can support your customers who run any OS, be it Mac, Linux or Windows, from your Windows 8 PC and vice versa i.e., you can connect from any OS to the Windows 8 PC of your customer. You can perform file transfer, offer unattended remote support, run remote PC diagnostics, and use all the features of Zoho Assist. However, it’s mandatory that you run the latest version of Zoho Assist, which is anyway not an issue because Zoho Assist gets updated automatically.
Do send us your comments about your experience with Zoho Assist on Windows 8. We’ll be eager to hear them.
Steven Arant works in IT desktop support at Mecklenburg County office, North Carolina. His everyday job involves providing IT support to his fellow staff. Before discovering Zoho, he wasted a lot of time physically running around the office to address various support issues.
According to Steven, not using any kind of remote support application made his daily job very difficult. Not only were his time and energy wasted, but his fellow employees also had to wait for him to come and assist them. Steven was determined to change this into a more pleasant and less wasteful IT support experience.
Well, this was history, as one day, one simple Google search for remote support services landed him on Zoho Assist. He found out that just by entering his fellow employee’s email address and inviting them for a remote support session was more than enough to get on to their computer screen. He was thrilled with the instant connect to the remote screen and this helped him to resolve the issues much more faster.
Let’s hear his success story in his own words.
Within 20 seconds I can be on their PC working on their problem. Since I have a email listing saved on my desktop all I have to do is copy and paste their email into Zoho Assist and hit invite to session. My fellow employees can get instant help. I can also help contract employees at remote areas now without them having to come into our office for help.
To cite one recent case, an outside contract attorney needed help from his office opening and viewing discovery on a case. The DVD had a video player that was VERY difficult to install and operate. He would have had to come into our office to watch his video but I was able to fix it remotely. He was so happy since his trial was going to start the next day!
My coworkers call it computer magic. That’s how I feel about it too. Its taken our old outdated office into a new era of productivity. I paid a $115 a year for Zoho and its worth every penny to me. I paid out of my own pocket because I wanted to provide better service to the people I support and Zoho allows me to do it.
If you have your own share of experience with Zoho Assist helping your business scenario, easing your job of supporting your customers remotely, do let us know. If you are one of those who haven’t tried Zoho Assist yet, well, it’s high time you try your hand! You can get an idea on why Steven is so excited about Zoho Assist.
Any online meeting or web meeting will be a painless experience only if joining the meeting is easy and simple. Zoho Meeting, our simple and secure online meeting provider, has made joining a meeting much simpler now, with our new HTML viewer. A viewer is a web page or plugin, with which one can join an online meeting. Zoho Meeting has been offering three viewers, based on Java, ActiveX and Flash for the participants so far. Our Flash-based viewer was developed to do away the installation. But again, it depends on the flash plugin. Hence, we started exploring the latest html technology to get rid of even such minimal dependencies. Thus, we created the new HTML viewer.
This new HTML viewer neither requires any installation nor is dependent on any plugin. Just a single click to join a meeting leads you to the viewer and within seconds you will be inside the meeting.
The HTML viewer is
- secure, supports corporate proxies and firewalls as the data transmission happens entirely through web browser
- robust and increases the screen refresh rate i.e., the speed of the desktop sharing
- browser-friendly, as html talks in the browser’s native language, which is not the case with plugins.
- user friendly, as participants can request control to the host desktop seamlessly.
- supported by Google Chrome (1+), Mozilla Firefox (3.0+), Internet Explorer (9+), Safari (3+) and Opera (9.5+).
Do check out our Live Demo to see this viewer in action. Also, check the step-by-step guide to enable HTML viewer for your meeting participants.
Connect with us on Facebook, Twitter or LinkedIn.
Zoho Meeting, the easiest and most effective online meeting tool recently added full support for Mac users. Today, we’re happy to share that we also offer customization for brands and organizations. Corporate organizations, educational institutions, consultancy firms and IT support organizations, who conduct online meetings can all benefit from this feature. Users who buy the Professional Edition of Zoho Meeting can avail the corporate branding feature. You can use your organization name and logo and your users will see it as part of your own service/brand.
Also, Zoho Meeting offers a custom portal URL for organizations. For example, Contours, Inc. can avail a custom URL like http://meeting.zoho.com/a/srk/. This custom URL will bear your brand name and logo, where your customers can join or login to a meeting. Cool, isn’t it? But, it’s not all. You will also have the following Administration features to effectively manage your organization.
- User Management – You can add or remove users in your organization. You can view the added users along with their joining status, email ID and user name. These added users can also host meetings other than you, and they can invite customers or colleagues to the meeting.
- Meeting Management – You can view all the meeting sessions, including the current sessions, conducted by your organization users, along with the meeting details. You will have three timeline view options to track your meetings.
- Reports Management – You can generate detailed reports just by entering the respective user name and the respective time frame. The detailed reports will have the date, time, duration of the meeting, presenter and details. This could help you to analyze your meetings. Your organization users can also view the reports of their respective meetings.
So, why wait? Sign up for Zoho Meeting Professional Edition today. It starts at just $12/month. You can check out the step-by-step guide here.
Do tell us your opinions about this feature either by dropping a line below or you can catch us at Twitter, Facebook and LinkedIn.
An increasing number of Mac users seem to love Zoho Meeting. And, a growing number of Zoho Meeting customers switch between Mac and Windows systems. We’re happy to announce that Zoho Meeting, the easy-to-use yet robust tool to conduct online meetings, is now offering full support for Mac OS.
Our exclusive Mac plugin helps start or schedule meetings with just a few clicks, right from the desktop. The installation of the plugin is hassle-free and takes only a few minutes. Also, Mac users can share their screen or join meetings started in Windows and vice-versa.
The Key features of the Mac edition are:
- Invite Participants just by entering their email address or by sending the direct link
- Join meetings easily as the service provides Java and Flash viewers (supported by most browsers, Safari, Firefox etc.)
- High quality Audio Conferencing as well as an instant chat
- Switch between Presenters during a meeting
- Works with all versions of Mac
- Remote control
Besides the free edition of Zoho Meeting for Mac Users, we also have Professional Editions which are priced the same as the Windows Editions, starting at just $12/month.
So, if you’re a Mac user, check out our wiki for detailed notes, grab your Mac desktop plugin here, and start playing with the features. Do drop us a line about your experience and what other features you would like to see.
Zoho Assist was initially dependent on Zoho Meeting to start a remote session from the desktop. Now, with it’s own new and sleek desktop plugin, Zoho Assist has empowered itself to start sessions from the desktop with a single click.
Browser independence is one of the core features of this new plugin. It runs in the task menu and requires very less memory footprint, i.e., it will not eat your system resources while still being handy in establishing a robust remote session. Another major feature is the Auto-Updation. This will help users to enjoy the new features without any manual updation troubles. One can also resume the previous session with a single click. (you don’t need to create a fresh session every time, thereby saving time)
This Zoho Assist plugin is presently available for Microsoft Windows only. We’ll be releasing the other OS versions soon. You can download the plugin here. Hope the new desktop plugin will help you experience the remote sessions on the fly. Happy remoting!
We are delighted to announce User Account Control (UAC) support in Zoho Assist, our
easy and effective remote support app. UAC support will be of much help to support technicians assisting clients on Microsoft Windows Vista and Windows 7. UAC is a security component which displays a dialog box asking for administrator privileges whenever an administrative task is attempted.
UAC dialog box as displayed to standard users
UAC dialog box as displayed to administrators
Previously, the Support Technician was unable to see the UAC dialog box. The reason for this was because the UAC and the support session run in different modes (secure desktop mode vs normal mode). With this latest update,
is able detect the UAC dialog box and informs the Support Technician, so that he can ask the client to bring the UAC to the normal desktop. From that point, the UAC dialog box will get displayed to the support technician. A detailed step-by-step guide is available
here. Please contact us at
email@example.com with any questions.