Make it easy for customers to join your Remote Support session

April 25, 2012 | By Muthumeena

When you conduct a remote support session to fix a problem in your customer’s computer, avoid directing him with a lengthy process like go to url, download and run the file, enter session Id, etc. Zoho Assist makes it simple with various ways of inviting your customer to join remote support session in a few seconds with just a click!

Invite by Email
Just after starting remote support session, invite your customer instantly using ‘Invite by E-mail’ option from your the Technician window itself. Your customer can join the session with a single click on the link from his email!

Invite with Support URL
Your customer is out of reach of email and you are wondering how to invite him for your remote support session?…

Experience faster and smoother Remote Support

March 22, 2012 | By Muthumeena

With the highly improved quality and connection speed of Zoho Assist, you can now connect and control your customer’s computer much easier and faster, regardless of their Operating System ( Windows / Mac / Linux ). Default viewing experience and remote control access in cross-platform support is made better and faster.

Better quality for remote Mac OS support
As you know well, Zoho Assist supports all flavors of Mac OS. Now, we have specially increased the support quality and connection speed for the Mac OS, suiting its higher resolution and enhanced graphics, to provide better screen sharing experience.
Smoother keyboard synchronization
Typing and working with remote keyboard is breeze with the refinements made in keyboard synchronization.…

Offer Remote Support from your Chromebook

October 3, 2011 | By Naveen

While we’ve been constantly adding new services to Google Apps Marketplace, we’ve also been stocking up the Chrome Web Store. Today we are glad to announce our latest addition to the Google Chrome Webstore – Zoho Assist.

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere in the world, as long as they are hooked to the internet. Once your customer approves access, control the remote computer as if it’s in front of you.

With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook.…

New Desktop Plugin for Zoho Assist!

April 14, 2011 | By Saravanaraja

Zoho Assist was initially dependent on Zoho Meeting to start a remote session from the desktop. Now, with it’s own new and sleek desktop plugin, Zoho Assist has empowered itself to start sessions from the desktop with a single click.

Browser independence is one of the core features of this new plugin. It runs in the task menu and requires very less memory footprint, i.e., it will not eat your system resources while still being handy in establishing a robust remote session. Another major feature is the Auto-Updation. This will help users to enjoy the new features without any manual updation troubles. One can also resume the previous session with a single click. (you don’t need to create a fresh session every time, thereby saving time)

This Zoho Assist plugin is presently available for Microsoft Windows only.…

UAC Support in Zoho Assist

March 9, 2011 | By Saravanaraja

We are delighted to announce User Account Control (UAC) support in Zoho Assist, our
easy and effective remote support app. UAC support will be of much help to support technicians assisting clients on Microsoft Windows Vista and Windows 7. UAC is a security component which displays a dialog box asking for administrator privileges whenever an administrative task is attempted.

UAC dialog box as displayed to standard users

UAC dialog box as displayed to administrators

Previously, the Support Technician was unable to see the UAC dialog box. The reason for this was because the UAC and the support session run in different modes (secure desktop mode vs normal mode). With this latest update,

Zoho Assist

is able detect the UAC dialog box and informs the Support Technician, so that he can ask the client to bring the UAC to the normal desktop.…

Faster and smoother connection process for Remote Support

September 1, 2010 | By Hari Murali

A few weeks back, I had a personal remote support experience with my dad, more specifically helping him out with transliteration in gmail by showing him how it works as I directly controlled his computer’s mouse and keyboard. I had to take this drastic step after about 1 hour of trying to explain how it is done over the phone, continuously countering his ever present ‘I don’t understand computers’ attitude. Prior to this, when I had initiated this remote support effort and directed him to the join web page, he demanded,

Why do I have to type in my name, email and all that ? Don’t you know it already? Why can’t I just click on something, like it is usually with computers and be done with it.

…

Embed Remote Support widget on your web site for a better customer experience

April 1, 2010 | By Hari Murali

Rarely will people go through with sensitive transactions and interactions, if they do not feel comfortable and secure about it, because…..

…..most times it turns out bad. When it comes to something extremely sensitive like Remote Support , where one grants control and access to their computer entirely, customer experience while going through with it really matters. It is normal for average computer users to be paranoid when it comes to remote support, given that even some computer savvy folks are skeptical of online dealings like buying and paying for stuff through net banking etc. One awkward experience with your remote
support service is enough reason for a customer to never return to you
for help!

…

Zoho Assist