A Faster Way to File Bugs in BugTracker

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Bug tracking is something software development teams deal with on a daily basis. For most developers, it is a frustrating experience to submit, organize and then fix bugs day in day out. And over a period of time this can become a tedious, repetitive and time consuming process for developers which might lead to delay in addressing their customer needs.

On a similar note, we got a request from one of our user:



Can we add or create a web form for our customers within our website (this is how we currently manage our projects and communicate with customers).  I would set up an additional tab within my customer site — called “Submit a Ticket”.  can we do this ?
Well, now Zoho BugTracker solves this challenge by eliminating the need to file bugs without actually logging into BugTracker with the

Web to Bug form.



The
new Web to Bug form offers the best way to submit a bunch of bugs much
faster than usual. With this, your team becomes much more efficient and
productive by focusing their complete attention on just one core
activity:



fixing bugs


                 








Where can you find this option?


Just login to your BugTracker, go to

Bugs Settings

and there you can find the option to create your own customized web to bug form. Generate the


iFrame code


snippet for this Web to Bug form and embed that in your website. So from now on, the bugs filed in that form gets automatically populated in your bugs database.


Note:

Web to Bug form is available for Enterprise and Premium customers and is accessible by Portal Owner, Admins and Managers.




Learn more about this feature at

Web to Bug form


Here’s the summary of other important features rolled out as part of this update :


Rename bugs tab


Great news for everyone ! You can rename your bugs tab. We had lots of requests coming from users, asking for the tab name to be renamed and finally it’s here. Start renaming your bugs tab

e.g: Tickets, Issues

like the way you wish.

Note:

This feature is available for all paid plans and is accessible by Portal Owner, Admins and Managers.



Export your bugs with description


Export your bugs instantly in the desired formats (xls/csv) along with a description. This new option to include the description helps you to figure out the bugs being exported at a glance.




Finally, refreshing new look for Bugs



With this update, your bugs view and bug details page has evolved to better reflect how you actually work with your team. Now you can easily customize columns in Bugs view and of course add a resolution or changesets using contextual pop-ups with ease.



To get started, visit

http://www.zoho.com/projects/help/view-issues.html

While you start using these new features to fix your bugs fast, we will be back soon with a very interesting feature to talk about. Until then, enjoy

bug tracking

with Zoho.
Ofcourse, we’re all ears at

support@zohoprojects.com