Get your bugs off other bug trackers and into Zoho

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Here’s a piece of exciting news! Get your bugs off other bug trackers and into Zoho with the brand new Import Bugs option. We’d work hard to make your migration from other bug tracking services quick and hassle free into Zoho. While this is a great feature, we request you to take care of few things before you start the Import.

Few points to ponder :

  • Only CSV file format supported and must be UTF-8(Unicode) encoded
  • Supported date formats: DD/MMM/YYYY, DD/MM/YYYY, DD-MM-YYYY, MM/DD/YYYY, MM-DD-YYYY in CSV file
  • It is recommended that you test the import with a sample test file before your actual import.

Well, log into Zoho BugTracker, go to bug settings and import your bugs right from other bug trackers as a CSV file in quick steps. We’ve also put a user guide to help you get started at Import Bugs.

Bug Settings wears a new look and feel
Peep into the Bugs tab and you’ll spot a refreshing Bug Settings view along with an array of good looking icons. In addition to import bugs, we have also added couple of exciting new features like Fields and Email Settings.

What’s special about Fields ?
Previously we did not allow you to rename the fields like severity, module. But after this update, you can customize it as per your need for example – you can change the “Severity” name to “Priority“. Furthermore, we’ve consolidated the default and custom fields all in one place under Fields view.

Here’s a picture of the refreshing new Bug Settings view with Fields

Custom Fields

Configure mail forwarding with Email Settings
Configure and automatically fetch your emails from your custom domains mydomain/Gmail Mail as bugs in Zoho Bug Tracker with the new Email Settings.

For Example,  if you wish to track your mails from from zilluminc@gmail.com in BugTracker you must configure your email server to forward a copy of your Bug emails to this forwarding email address zillum_erp3@pop.zohoprojects.com in your Gmail.

The syntax followed is <portalname_projectstring>@pop.zohoprojects.com

Your Benefit : Before, only project members can submit bugs in Zoho BugTracker but now any user can file a bug by sending an email to your domain email issues@zilluminc.com

Learn more about how to configure mail forwarding in custom domains at Email Settings.

Note: Field Renaming and Bugs Import are available for all the plans. Email settings feature and Custom Fields are available for Enterprise ($599 yearly and $80 monthly) customers of both Zoho Projects and Zoho BugTracker. See Plans and Pricing

If you haven’t tried Zoho BugTracker yet, this is the best time to give it a try and we’re curious to hear your feedback on how the migration of your bugs went about as comments here.

A Faster Way to File Bugs in BugTracker

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Bug tracking is something software development teams deal with on a daily basis. For most developers, it is a frustrating experience to submit, organize and then fix bugs day in day out. And over a period of time this can become a tedious, repetitive and time consuming process for developers which might lead to delay in addressing their customer needs.

On a similar note, we got a request from one of our user:



Can we add or create a web form for our customers within our website (this is how we currently manage our projects and communicate with customers).  I would set up an additional tab within my customer site — called “Submit a Ticket”.  can we do this ?
Well, now Zoho BugTracker solves this challenge by eliminating the need to file bugs without actually logging into BugTracker with the

Web to Bug form.



The
new Web to Bug form offers the best way to submit a bunch of bugs much
faster than usual. With this, your team becomes much more efficient and
productive by focusing their complete attention on just one core
activity:



fixing bugs


                 








Where can you find this option?


Just login to your BugTracker, go to

Bugs Settings

and there you can find the option to create your own customized web to bug form. Generate the


iFrame code


snippet for this Web to Bug form and embed that in your website. So from now on, the bugs filed in that form gets automatically populated in your bugs database.


Note:

Web to Bug form is available for Enterprise and Premium customers and is accessible by Portal Owner, Admins and Managers.




Learn more about this feature at

Web to Bug form


Here’s the summary of other important features rolled out as part of this update :


Rename bugs tab


Great news for everyone ! You can rename your bugs tab. We had lots of requests coming from users, asking for the tab name to be renamed and finally it’s here. Start renaming your bugs tab

e.g: Tickets, Issues

like the way you wish.

Note:

This feature is available for all paid plans and is accessible by Portal Owner, Admins and Managers.



Export your bugs with description


Export your bugs instantly in the desired formats (xls/csv) along with a description. This new option to include the description helps you to figure out the bugs being exported at a glance.




Finally, refreshing new look for Bugs



With this update, your bugs view and bug details page has evolved to better reflect how you actually work with your team. Now you can easily customize columns in Bugs view and of course add a resolution or changesets using contextual pop-ups with ease.



To get started, visit

http://www.zoho.com/projects/help/view-issues.html

While you start using these new features to fix your bugs fast, we will be back soon with a very interesting feature to talk about. Until then, enjoy

bug tracking

with Zoho.
Ofcourse, we’re all ears at

support@zohoprojects.com

Zoho Projects Enhancements: Email Collaboration and Create Custom Fields for Bug Tracker

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Enhanced Email Collaboration

We love listening to our customers, and quite a number of you told us that the email collaboration wasn’t flexible enough to let you add a task, file a bug or upload a document. Today, we’re delighted to announce the

enhanced email collaboration
feature which makes things easier for your whole project crew. From now on, you can directly add tasks, file bugs and upload documents in Zoho Projects simply through an email.


Where can you find the email alias for a project ?

Go to your dashboard tab and you will find a list of unique email addresses listed for Tasks, Forums and Documents module. Grab the relevant email address and start shooting tasks from your email. It’s simple. Isn’t it? This is a fun, lively way to add tasks, upload your files, post a forum topic and let the conversation take the lead – brainstorm, negotiate, laugh.

See the presentation below and find quick ways to collaborate with projects via an email. Have a look and let us know your thoughts.

 


Add Custom Fields for Bugs

In developing the email collaboration feature, we also took the opportunity to include custom fields with greater flexibility for a better way of

tracking bugs
. You’ll now find various options stocked to create custom fields for bugs module. Start creating your own text, numeric and date field – just like the way you wish!

Organize Project Tabs

Nothing can be more frustrating than to see lots of tabs displayed and there is no way to remove the unused ones. We’ve implemented the Organize Tabs option which is very useful when you are using only few tabs for a project. It provides an option to conveniently disable unused tabs and prioritize other tabs according to the way your project works.


Note:

Portal administrator is
the one who can remove tabs for the entire portal while rest of the
users have a privilege to only reorder tabs.

 

Option to change first day of a week

A recent tweet from a Zoho Projects user:

@zohoprojects #zohoprojects should have a customization option to change the first day of the week from sunday to monday. We miss it!

We did it! Go to Settings tab, click on Date/Format Settings and there you’ll find the option to change the first day of a week to Sunday or Monday.

It’s not just about a new feature addition or an enhancement – it’s how you thoughtfully apply it. So find ways for your project team to work with all these new enhancements. We hope you’d start using these features in

Zoho Projects
and share your experience with us at

support@zohoprojects.com
.